Pulsing Green Light on Alexa but No Incoming Call

Pulsing Green Light on Alexa but No Incoming Call

Troubleshooting the Pulsing Green Light on Alexa

To troubleshoot the pulsing green light on Alexa, you need solutions that address the root cause of the problem. With this section on “Troubleshooting the Pulsing Green Light on Alexa”, we present you with two sub-sections: “Checking for Incoming Calls on Alexa” and “Examining Wi-Fi, Internet, and Device Issues”. These will help you identify the causes of the pulsing green light and take appropriate measures to fix the issue.

Checking for Incoming Calls on Alexa

The Alexa device’s got a green light that pulses when there’s an incoming call. Ask Alexa if you have any calls coming in and it’ll let you know, plus show the pulsing green light. Missed calls? No worries, ask Alexa to play ’em.

But the green light may also flash for unread messages or notifications. Check those by asking Alexa to read ’em.

Good news – CNET says you can turn off the green light pulse by disabling notifications in the Alexa app.

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In short: Checking calls and messages on your Alexa is easy-peasy. Voice command or app – take your pick! If you have any issues with the green light pulse, try disabling notifications in the app.

Examining Wi-Fi, Internet, and Device Issues

A pulsing green light on Alexa can be caused by weak Wi-Fi, Internet outages, device hardware damage, or a software update in progress. To troubleshoot this issue and keep your daily routine uninterrupted, try these solutions:

Weak Wi-Fi signalMove router/Alexa closer and reset both.
Internet outageCheck with provider for troubleshooting steps.
Software update in progressWait until the update is completed.
Damaged device hardwareContact Amazon customer support.

Also, ensure that Alexa has all the necessary permissions enabled in the app. This may help fix any further issues.

Also read:  How Does Alexa Make Phone Calls Without a Phone?

Maybe Alexa won’t pick up incoming calls despite the pulsing green light. Could be she’s just tired of hearing the awful ringtone!

Alexa Not Receiving Incoming Calls Despite Pulsing Green Light

To troubleshoot the problem of a pulsing green light on Alexa without incoming calls, dive into the section ‘Alexa Not Receiving Incoming Calls Despite Pulsing Green Light.’ Three effective solutions worth trying are Checking Call Settings on Alexa App, Checking Permissions for Alexa Contacts, and Resetting Alexa Device or App, which are briefly introduced in the sub-sections.

Checking Call Settings on Alexa App

To get Alexa receiving calls, it’s a must to check her Call Settings on the Alexa App. Here’s how:

  1. Launch the App on your device.
  2. Hit the ‘Communication’ tab at the bottom.
  3. Tap ‘Call Settings’ and switch ON ‘Incoming Audio & Video Calls.’

Remember, Do Not Disturb could block incoming calls. So, turn it OFF!

Fun Fact: Alexa’s come a long way since 2014. She’s now capable of home automation and communication features like messaging and calling. She’s screening her calls better than any of us!

Checking Permissions for Alexa Contacts

Ensure incoming calls are enabled for Alexa–it’s a must! Though it may sound tricky, it’s vital for a great user experience. Here are the six steps to check Permissions for Alexa Contacts:

  1. Open the Amazon Alexa app and tap the menu icon at the top left.
  2. From the list of options, select ‘Settings’.
  3. Go to ‘Communication’ then ‘Alexa Calling and Messaging.’
  4. Scroll to ‘Contacts’, click on each one to grant permission.
  5. If receiving calls is still an issue, disable and then enable contacts access.
  6. Lastly, ask someone to call your Echo or Alexa app to see if settings were done right.
Also read:  Alexa Flashing Yellow - What to Do?

Also, if other accounts use your Echo device, their permissions should be updated.

Pro Tip: Make sure both devices have the right settings for smooth communication. Resetting Alexa: the modern way to hang up on someone!

Resetting Alexa Device or App

When Alexa ignores incoming calls, even with a pulsing green light, resetting is the best solution. Here’s how:

  1. Press ‘Action’ on the device and hold for 5 seconds until notifications show.
  2. Swipe left and click ‘Delete’.
  3. Unplug the device, wait, then plug it back in.
  4. If resetting doesn’t work, try clearing the app’s cache or reinstalling it.
  5. If that doesn’t help, reset the modem or router.

Sometimes, outages or hiccups happen with technology. One user solved her issue by resetting her WiFi router and unplugging/replugging her Alexa. Don’t hesitate to reach out to customer service or browse online forums if needed. Troubleshoot and be patient – then you’ll chat with Alexa again soon!

Conclusion: Resolving Pulsing Green Light Issues on Alexa

Seeing a pulsing green light on Alexa, but no incoming calls? That can be confusing. But don’t worry – here are 6 steps to solve the issue:

  1. Check if device is connected to Wi-Fi. A weak connection may cause the pulsing light and impact incoming calls.
  2. Make sure the microphone is turned on. Check this in device settings.
  3. Update the Alexa app – an outdated one may cause issues with calls.
  4. Restart both Alexa and router – this often helps connectivity.
  5. Disable any call blocking features on your phone carrier’s account or settings.
  6. If all else fails, contact Amazon support.

Try each of these solutions one at a time. This issue can be annoying, but it’s common. To prevent similar problems in future, maintain tech and stay informed on advancements.

I remember when I first got Alexa; I was amazed how far we’ve come. Video chat was just a dream feature back then – hopefully soon it will be possible, taking tech even further!